💸 Philips Cpap Machine Refunds - No Recall Registration

HUGE FDA UPDATE! 15 Nov 2021 - https://youtu.be/plC1aUPbcdw

A big thanks to Andrew on the FB group ( https://cpap.review/facebook ) for sharing your story. Congratulations on the full refund and also on your new AirSense 10 & 02 ring.

Andrew did purchase his DreamStation CPAP directly from a Philips Sleep Easy centre and it was within the warranty period.

I have also however seen a number of people who had purchased their Philips CPAP from CPAP Australia (owned by ResMed) who have also received refunds.

It might be harder to get a refund from smaller, independent clinics who might not have the resources to provide refunds however i'm sure they too can get reimbursed from Philips and if they are not wanting to deal with you then you should probably contact the ACCC here regarding it.

https://www.accc.gov.au/contact-us/contact-the-accc

Here's the email to contact regarding the refund
sleepservicespatients@philips.com

Here's the full email from Philips
Hello Andrew,

Thank you for contacting Philips. Philips are treating this with the highest priority and dedicating significant time and resources to address this issue. We appreciate your patience.

Your request for refund has now been registered. Please review the requirements and process below

Please email your:

1.Proof of purchase of your device. The invoice must be fully paid.
2.The serial number of your device. If Unsure, Click on the link to find where you can locate it (Link)
3.Home Address details
4.Confirmation of details: Full name and phone number

Once we receive this information:

A Philips staff member will phone you to complete the secure refund forms. Due to the system in use, the Philips phone number will be private.
You will require your bank details for the secure forms. Please do not include on the return email for Philips security compliance
The forms are then emailed to you for signing. You can do this on your phone or computer.
The CPAP device is required to be returned to Philips prior to the refund to ensure it does not remain in the marketplace
The team member will organize a connote for the device to be returned to Philips at $0 cost to you. The connote will lapse within 5 days
Once it arrives at Philips your Secure forms will be sent for payment.
Allow up to 10 business days once your device is received and processed.

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